Shipping: All products are shipped FedEx Ground unless other arrangements are made via email or phone. Please allow 5-10 business days for your shipment to arrive. Quality is our priority, and we want to make sure that your hammock, swing, or chair will exceed your expectations before it goes out the door!
Guarantees: We offer a two-year guarantee on the materials and workmanship of all products manufactured at our facility. This guarantee does not cover damage from misuse and abuse of the product, improper maintenance or storage, improper installation, or acts of nature (squirrels like to chew the ropes to make their nests). Products that are defective may be shipped back to us at our cost from any UPS store, and we will replace them at no charge to you. All other products are guaranteed for one year from the date of purchase.
Refunds: If you are unhappy with your purchase for any reason other than a manufacturer’s defect, simply ship it back to us within 30 days at your cost, and upon inspection we will credit your account the full amount minus the original shipping charge. We want you to be completely satisfied with your purchase.
Disclaimer: All products sold from Outer Banks Hammocks are to be used for leisure. We are not responsible for any harm or injury caused by the misuse of our products. Please make sure that all children are made aware that hammocks, porch swings, and hanging chairs are not playground equipment!
Please feel free to call or email us with any suggestions, comments or questions that you may have. Thanks, and RELAX… .
Owner, Outer Banks Hammocks